Terms of Use

1. About these Terms

These Terms of Use form a contract between you and DEFENCELEGALSERVICES LIMITED ("we", "our", "us") for your use of the training platform at psrtrain.com (the "Service"). By creating an account or using the Service you agree to these Terms, our Privacy Policy, and our Disclaimer.

Contact: robertcashman@defencelegalservices.co.uk. PSR Train is operated by DEFENCELEGALSERVICES LIMITED, a company registered in England and Wales. Company number 09900871. VAT registration number: GB 267 237 387. ICO registration number ZA198500. Contact: robertcashman@defencelegalservices.co.uk.

DEFENCELEGALSERVICES LIMITED, a company registered in England and Wales, company number 09900871.

2. The Service

The Service is an online training platform intended to help candidates prepare for the Police Station Representative Accreditation Scheme (PSRAS) and to support practising representatives. It is a training and study tool only; it does not itself confer accreditation, and it is not legal advice. See our Disclaimer.

3. Accounts

You must provide accurate registration details and keep them up to date. You are responsible for the security of your login credentials and for all activity on your account. Accounts are personal to you and must not be shared. We may suspend or terminate accounts that are misused.

4. Free access

PSR Train is free to use. There is no paywall and no subscription. You can create an account and use all of the training features without entering any payment details, and we do not charge for access.

If we ever decide to charge for any part of the Service, we will update these Terms and tell you before any charge applies. You would only ever be charged if you chose a paid option and entered payment details yourself.

5. Closing your account

You may stop using the Service at any time. To request account deletion, contact us via the contact page or email robertcashman@defencelegalservices.co.uk. We explain how long we keep data in our Privacy Policy.

There is no subscription, so there is nothing to cancel or refund. See our Refund and Billing Policy.

6. Acceptable use

You must not:

• share your account, or copy, redistribute, resell, or sublicense the training content;
• scrape, crawl, or automate access to the Service beyond ordinary browser use;
• attempt to reverse engineer, interfere with, or disrupt the Service;
• use the Service unlawfully or to infringe anyone's rights.

7. Intellectual property

All content on the Service (including text, questions, scenarios, and designs) is owned by us or our licensors. We grant you a personal, limited, non-transferable, non-exclusive licence to access and use the Service for your own training and professional use while your account is active and these Terms allow access.

8. No legal advice; accreditation

The Service provides training and study guidance only. It does not constitute legal advice to you or to any client. Use of the Service does not confer any professional accreditation, authorisation, or the right to provide police station advice. You are responsible for meeting the requirements of the relevant accreditation scheme and any applicable regulator.

9. Warranties

We provide the Service with reasonable care and skill. Except as expressly stated, we do not give any other warranties — in particular we do not warrant that content is complete, current, or fit for any specific purpose, that the Service will be uninterrupted, or that you will pass any assessment.

10. Limitation of liability

Nothing in these Terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot be limited by law. Subject to that, our total liability to you for any loss or damage arising under or in connection with these Terms or the Service is limited to the amounts you have paid to us in the 12 months before the event giving rise to the claim (or £0 while access is free).

We are not liable for indirect or consequential losses, loss of profits, loss of opportunity, or loss of goodwill. We are not liable for any professional decision you make based on the Service.

11. Suspension and termination

We may suspend or terminate your access if you breach these Terms or if we reasonably suspect misuse. On termination, your rights to use the Service end; Sections 7–10 and 12–13 survive.

12. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified by email or through the Service. Continued use after changes take effect means you accept the updated Terms.

13. Complaints, governing law and jurisdiction

If something goes wrong, please tell us first via our Complaints Procedure. These Terms are governed by the laws of England and Wales, and any dispute is subject to the exclusive jurisdiction of the courts of England and Wales (except that consumers resident in Scotland or Northern Ireland may bring proceedings in their own jurisdiction).