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PSR Train

Terms of Use

Last updated: 12 April 2026

1. About these Terms

These Terms of Use form a contract between you and PSR Train ("we", "our", "us") for your use of the training platform at psrtrain.com (the "Service"). By creating an account or using the Service you agree to these Terms, our Privacy Policy, and our Disclaimer.

Contact: enquiries@psrtrain.com. PSR Train is operated as a UK-based training platform. Full company details are available on request via enquiries@psrtrain.com.

2. The Service

The Service is an online training platform intended to help candidates prepare for the Police Station Representative Accreditation Scheme (PSRAS) and to support practising representatives. It is a training and study tool only; it does not itself confer accreditation, and it is not legal advice. See our Disclaimer.

3. Accounts

You must provide accurate registration details and keep them up to date. You are responsible for the security of your login credentials and for all activity on your account. Accounts are personal to you and must not be shared. We may suspend or terminate accounts that are misused.

4. Subscriptions, pricing and renewals

Paid plans are shown on the Pricing page. Prices are in GBP and represent the total amount you pay. VAT is not separately charged.

  • Monthly plan: billed in advance every month. Renews automatically until cancelled.
  • Annual plan: billed in advance once a year. Renews automatically until cancelled.
  • We may change prices with at least 30 days' notice. Any change will apply to your next renewal, not to the period you have already paid for. If you do not want to accept a price change, you can cancel before renewal.

5. Cancellation and your right to withdraw

You can cancel your subscription at any time from your billing settings or by emailing us. Cancellation stops future renewals; you keep access for the remainder of the period you have already paid for. We do not offer pro-rata refunds for partial periods except where required by law.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers in the UK have a 14-day right to withdraw from a distance contract. If you start using digital content before the end of this period, you lose the right to withdraw. By paying for a subscription and accessing the Service, you acknowledge this and consent to immediate performance.

See also our Refund Policy.

6. Acceptable use

You must not:

  • share your account, or copy, redistribute, resell, or sublicense the training content;
  • scrape, crawl, or automate access to the Service beyond ordinary browser use;
  • attempt to reverse engineer, interfere with, or disrupt the Service;
  • use the Service unlawfully or to infringe anyone's rights.

7. Intellectual property

All content on the Service (including text, questions, scenarios, and designs) is owned by us or our licensors. We grant you a personal, limited, non-transferable, non-exclusive licence to access and use the Service for your own training and professional use while your subscription is active.

8. No legal advice; accreditation

The Service provides training and study guidance only. It does not constitute legal advice to you or to any client. Use of the Service does not confer any professional accreditation, authorisation, or the right to provide police station advice. You are responsible for meeting the requirements of the relevant accreditation scheme and any applicable regulator.

9. Warranties

We provide the Service with reasonable care and skill. Except as expressly stated, we do not give any other warranties — in particular we do not warrant that content is complete, current, or fit for any specific purpose, that the Service will be uninterrupted, or that you will pass any assessment.

10. Limitation of liability

Nothing in these Terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot be limited by law. Subject to that, our total liability to you for any loss or damage arising under or in connection with these Terms or the Service is limited to the amounts you have paid to us in the 12 months before the event giving rise to the claim.

We are not liable for indirect or consequential losses, loss of profits, loss of opportunity, or loss of goodwill. We are not liable for any professional decision you make based on the Service.

11. Suspension and termination

We may suspend or terminate your access if you breach these Terms, if your payment fails, or if we reasonably suspect misuse. On termination, your rights to use the Service end; Sections 7–10 and 12–13 survive.

12. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified by email or through the Service. Continued use after changes take effect means you accept the updated Terms.

13. Complaints, governing law and jurisdiction

If something goes wrong, please tell us first via our Complaints Procedure. These Terms are governed by the laws of England and Wales, and any dispute is subject to the exclusive jurisdiction of the courts of England and Wales (except that consumers resident in Scotland or Northern Ireland may bring proceedings in their own jurisdiction).